Terms and Conditions

Terms and Conditions

Bank and Public Holiday bookings carry an excess charge, please ask what rate applies if you are considering hiring on any of these days. We do not charge for out-of-hours work. Car parking, tolls and portage are charged at cost. For airport collections parking charges, where applicable, are extra. Waiting time of up to one hour is included for all airport/port collections, a waiting charge of £35.00 per hour min thereafter. Should you be held up for longer than one hour, we would appreciate a call to let the driver know that you are on your way through. Any parking tickets gained by the request of the client asking the chauffeur to wait shall also be charged at cost. When carrying luggage, all hard cases or boxes etc must be placed in the boot. Only a reasonable amount of hand luggage may be carried inside the car, with the chauffeur’s permission. The chauffeur will choose what is, in his opinion, the best route to a particular destination according to traffic conditions and will always drive at a reasonable speed and accordingly. If traffic conditions, including road closures, accidents, unforeseen heavy traffic and acts of god, prevents the driver from arriving on time, leading to missed appointments/forwarding travel plans etc, Vertu Chauffeurs cannot be held responsible. Vertu Chauffeurs do not accept any responsibility for personal goods left in the vehicle. The company expressly prohibits any person other than the chauffeurs from driving their cars. We recommend that you allow the chauffeur to open the car door, as any damage incurred to the door you open (onto a post/other vehicle/passing motorbike/pushbike etc) shall be paid for by the hirer. Any job quoted at a set fee for a specific journey, including hours and miles to be travelled, is calculated on the information received at the time. Any excess hours or miles travelled over and above that quoted will be charged at the standard rate. Any damage to the vehicle inside or out caused by the client or the client’s guests shall be paid for in full, together with loss of earnings. Smoking is not permitted in any of our vehicles. Gratuities are left to the client’s discretion but may be added to the bill if requested. Cancellation Policy Any job cancelled within 24 hours of the time of hire will forfeit 100% of the cost. Any job cancelled within 72 hours of the time of hire will forfeit 50% of the cost. There will be no charge for cancellations over 72 hours. However, if a specific vehicle and chauffeur have been requested and a deposit has been paid to secure this request or additional items or services have been purchased on behalf of our clients, then we reserve the right to retain the deposit and charge in full for the services/items lost. Any work we undertake shall be subject to these conditions with no exception, so please ensure you have read and fully agree to these terms. Accounts are welcome: Payment is due 30 days from invoice.

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Vertu Chauffeurs

Our Address

Vertu Chauffeurs
198-202 Waterloo Road
B25 8LD

Tel: 0121 259 0302

Email: info@vertuchauffeurs.com

Website: www.vertuchauffeurs.com

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